Return & Refund Policy

At Resource Chemist, we strive to ensure that your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

• you've received an item(s) that does not match your order
• the item(s) were damaged in transit (acceptance of delivery of such order to be refused at doorstep)
• The item is already expired

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. If you could not check that the order is damaged at the time of delivery, raise a return request within 24 hours of delivery by calling us at 8082520076. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued as per the industry timelines.

Returns/ Replacement are subject to the following conditions:

• Items being returned should only be in their original manufacturer's packaging i.e. with labels, and bar-code.
• Only entirely unused strips/bottles can be returned
• The batch number of the product being returned should match as mentioned on the sales invoice
• The original sales invoice has to be returned for processing returns and refunds.

We do not accept returns in the following scenarios:

• Partially used strips and opened bottles cannot be returned.
• Products that will require specific storage conditions (temperature controlled) cannot be returned (vials, injections, vaccines, pen fills, etc)
• Products that have expired post-purchase.
• The second-time request against the same product/order.

Return Process:

If your order is suitable for a return based on the conditions above, you can raise a request within 2 days from the date of purchase or delivery. Customers can contact us via our 24x7 support number 8082520076. Please note that all returns are reviewed for eligibility. All refunds are subject to verification and review by our Returns team.

Refunds timeline:

All refunds will be added to customer account and will be adjusted in next immediate purchase bill.

For Cash on Delivery orders:

For orders placed using Cash on Delivery as the payment method, refunds will be settled in cash only if its possible to deliver the same to customers location. Cash refund will also be processed on our chain of stores.

Important: Refunds cannot be processed to third-party accounts. 

General

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